Privacy Policy

Basava Anveshana values your privacy and are committed to protecting your personal information. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to ensure your data is kept secure.

• • Information We Collect
    We collect various types of information, including personal details like your name, email address, phone number, mailing address, and date of birth. As a health and wellness company, we also gather health-related information such as pulse diagnosis data, health history, and other medical information you provide. If you make a purchase, we collect payment details to process transactions. Additionally, we gather technical data about the devices you use to access our services, such as IP addresses and browser types, as well as usage data on how you interact with our services, including the pages you visit and the features you use.
  • How we use your information?
    We use your personal and health information to provide personalized health and wellness services, process transactions securely, and communicate with you through notifications, updates, and marketing materials. Additionally, we utilize usage data and feedback to improve our services and, with your consent, may use anonymized data for research and development to advance traditional Chinese medicine and modern wellness technologies.
  • Data securities
    We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no online transmission or storage system can be guaranteed to be 100% secure.

  • Data Security
    We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no online transmission or storage system can be guaranteed to be 100% secure. 

  • Changes to This Privacy Policy
    We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website and indicating the effective date.

  • Delivery and Shipping Policy
    We offer delivery services for products purchased through our website. Once an order is placed, we will process and dispatch your items within 2-3 business days. We use DTDC courier services for all our deliveries to ensure timely and safe delivery. Delivery times may vary depending on your location and the shipping option you choose at checkout.

  • Shipping Costs
    Shipping charges, if applicable, will be calculated and displayed during the checkout process. Costs may vary based on the weight of the product and the delivery location.

  • Tracking Information
    Once your order is dispatched via DTDC, we will provide you with tracking details to monitor the status of your delivery. You can use this information to track your order on the DTDC website.

  • Delivery Issues
    If there are any issues with the delivery of your order, such as delays or damaged items, please contact us at [+91-8151964078]. We will work to resolve the issue as quickly as possible.

  • Terms and Conditions: 
    All orders and transactions are subject to our terms and conditions, which outline the use of our services, payment policies, and customer responsibilities.
  • Privacy Policy:  
    We collect and use personal information such as contact details (email and phone number) to process payments and handle queries related to orders, returns, and refunds. Your information is handled securely and used solely for the purpose of providing you with the best service.
  • Refund and Cancellation Policy:  
    If you wish to cancel an order, refunds will be processed within 5-7 working days from the date of request. The refunded amount will be credited directly to the customer’s bank account. Refunds are applicable based on the nature of the products and services purchased.
  • Pricing (In Indian Rupees): 
    All prices listed on the website are in Indian Rupees (INR) and are subject to change as per market trends and service updates.
  • Contact Us: 
    For any queries, order cancellations, or refund requests, you can contact us at:
    Email: admin@basavaanveshana.com
    Phone: +91-8151964078
    Business Address: 451, Srinivas Nagar, 2nd Phase, 13th Main Road, Banashankari, Bangalore – 560050
  • Products/Services: 
    We offer a wide range of products and services, including but not limited to [List at least 5 products/services]. For detailed information, please visit our [Product/Service] page.